ManageEngine Help Desk

ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster.

ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.


Incident Management

Restore normal service of operation quickly with the comprehensive incident management.

Problem Management

Eliminate the root cause effectively and put an end to firefighting of repetitive incidents and manage automations.

Change Management

Provide structured and prompt handling of all changes in your IT infrastructure. It is bundled workflow automation.

Service Catalog

Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time.

CMDB

Track and manage all your CIs in a single repository. Get more visibility on your assets by knowing the interrelationships and dependency of each CIs.

PO & Contract Management

Facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending.

Reports

Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards.

Integrations

Integrates with many platforms right from monitoring tools, user management tools to API based integrations to save time and resources.

Asset Management

With the integrated Asset Management, get an accurate inventory of all the assets in your organization. Scan and update every asset/nodes automatically.

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