Symantec ServiceDesk

Product Overview

Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels. ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits. Formerly known as Altiris HelpDesk 6.


Key Features
  • ITIL and best practice based Service Desk processes
  • Drag and drop Workflow Designer
  • Self-Service and Automated Processes
  • Advanced integration with Symantec and 3rd party products


Key Benefits
  • Reduce IT costs
  • Processes available out-of-the-box
  • Support for ITIL best practices
  • Fast and easy customization of forms, surveys and processes
  • No coding skills required
  • Puts process creation back in the hands of process owners
  • Decrease IT time spent on manual time consuming tasks
  • Allow IT to do more with less
  • Easily integrate with existing systems and tools
  • ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
  • Provides access to process data from third-party applications, such as Active Directory and SharePoint.

System Requirements

Operating Systems Microsoft Windows 2000 Server (wih SP4 and Update Rollup 1 for SP4) Windows Server 2003 Windows Server 2003 x64 Editions Windows Server 2003 R2 Editions Windows Storage Server 2003 (with SP1) Symantec Management Platform server version 7 Microsoft Windows 2003 Standard or Enterprise with SP2 SQL Server 2005 with Service Pack 2 Database Engine Analysis Services Reporting Services Internet Explorer 7
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