Symantec ServiceDesk

Features

• ITIL and best practice based Service Desk processes
• Drag and drop Workflow Designer
• Self-Service and Automated Processes
• Advanced integration with Symantec and 3rd party products

Benefits

• Reduce IT costs
• Processes available out-of-the-box
• Support for ITIL best practices
• Fast and easy customization of forms, surveys and processes
• No coding skills required
• Puts process creation back in the hands of process owners
• Decrease IT time spent on manual time consuming tasks
• Allow IT to do more with less
• Easily integrate with existing systems and tools
• ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
• Provides access to process data from third-party applications, such as Active Directory and SharePoint.

System Requirements